Dear customers,


As a reliable and conscientious shipping company, your ordered goods are generally shipped as an insured package. We trust in the carrier DHL for our parcel shipping, because he offers a delivery rate of about 95% within 24 hours after shipping the goods from our warehouse. This enables you as a customer to receive the goods quickly and reliably, and at no extra cost.

If you are not at home when the goods are delivered, the parcel carrier will leave a message in your mailbox and you can pick up your parcel at the nearest DHL depot or post office. - Of course DHL also delivers on Saturdays.

All orders are processed by us as soon as possible, on working days at the latest within 24 hours after receipt. Orders received by 12 noon on weekdays or orders paid in advance and whose payment is credited to our account by 12 noon on the respective day are usually processed and shipped the same day. Please understand that in the case of prepayment a shipment can only take place when the amount to be paid by you has been credited to our account. Please allow 1-2 business days for the transfer and 1-2 business days for the shipping.

You will find an overview of the order / payment options in the section "Payment information".

scale shipping costs:

Standart parcel shipping within Germany (payment in advance, PayPal, immediate bank transfer etc.)

6.90 Euro

cash on delivery within Germany (pay conveniently upon receipt of the goods)

12,90 Euro(6,90 Euro shipping costs + 6,00 Euro COD charge)

Standard parcel shipping within the EU (payment in advance, PayPal, immediate bank transfer etc.)

17.00 Euro

cash on delivery shipping abroad is unfortunately not possible.

Worldwide shipping is generally possible, please ask for the exact shipping costs before you place your order.

The customer himself is responsible for any customs or handling fees that may be incurred in the case of export/import to third countries.

The company Arlows GmbH does not bear any costs of any kind whatsoever.

Now new with reminder function!- If your desired article is not in stock you have the possibility to be informed by e-mail as soon as the article is available again. Please simply click on PRODUKTERINNERUNG, the e-mail with the information about availability will be sent to you automatically as soon as the article is in stock again.

All orders are processed by us as quickly as possible and chronologically, should there be a delay, we will contact you as soon as possible. The standard delivery time for the package dispatch is indicated by us with 2 days, we ask to consider this with delivery of your order. A 24 hours shipping can not be guaranteed.

The estimated shipping costs can only be used if the basket is not empty.